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Who we are

Our website address is:


We do not provide or replace any medical advice, and it is the client’s responsibility to seek and follow medical advice for any health concerns.  Any health information we provide is for the purpose of education and awareness of sleep health.  

We are unable to provide immediate urgent support for any mental health or medical concerns, please use the appropriate services for emergency support.

Contact numbers for immediate support (UK):

  • Emergency Services (ambulance, police, fire):  999
  • Non-emergency police:  101
  • NHS 24:  111
  • Samaritans – for everyone, 24/7
    Call 116 123


What personal data we collect and why we collect it

Fair usage policy & Shared media

Users of this website are expected to be in agreement of the fair usage policy which means that any website resources or information can be used and shared fairly as long as appropriate credit is given to the original source.  Any users sharing information on this site (comments, links, videos, images, etc.) should be aware that this information then becomes public, and we reserve the right to share this information or remove it. 

We reserve the right to remove information (comments, links, videos, images, etc.) shared by a user, and expect users to not share information which may be deemed to be reasonably interpreted as misleading, false, offensive, rude, defamatory, vulgar, hateful, sexually oriented, threatening, invasive, or for any other reason which may cause offense.  We do not agree to share information protected by copyright or advertisements on behalf of other companies.  If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.  An anonymised string created from your e-mail address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

External sites

We occasionally may share information or links from other organisations, persons, and external websites, for the purpose of sharing information on our site which we deem to be appropriate.  We do not take responsibility for the content of external sites.

Contact forms

Please be aware that information provided in a contact form on this website then becomes data.  All messages sent via the website contact forms are private and not shared with any other company, the data is stored according to the data privacy policy.


If you leave a comment on our site you may opt in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Emails & Communications

Commercial communications (emails, newsletters, etc.) are never sent unsolicited and always with prior agreement from the individual as a result of a relationship being formed as a subscriber, account holder, client, customer, etc.  If you receive any communication from us that you don’t want, or wish to not be contacted by us, then email us so that you can be removed from our list. 

Use of the ‘Booking Calendar’ to arrange appointments

The ‘booking calendar’ is a tool to provide ease of booking appointments such as initial consultations, sessions, workshops, etc. Should you encounter any technical issues whilst using the booking calendar, please contact us directly to arrange any appointments. When you submit any information via this booking calendar, we will treat this information as data, to be securely stored and used in line with European GDPR law.

By arranging an appointment via the Booking Calendar, you are consenting for this data to be used by the Sleep Support Project to attempt to communicate with you via email or telephone at the agreed time. We will not use this data to make any additional attempts at communication, unless agreed otherwise, and this data will be kept strictly confidential and never used for marketing purposes or shared with any third parties.

When an appointment is booked using this calendar, we endeavour to fulfil all agreed appointments but there may be unforeseen circumstances such as double bookings, illness, technical issues, and so on which may prevent the appointment from taking place. Should this unlikely scenario occur, we will endeavour to reschedule any appointments.

We expect all users of the booking calendar to adhere to the website’s fair usage policy, limiting one free initial consultation per user annually.

We at the Sleep Support Project reserve the right to decline proceeding with any appointments with any persons should there be deemed any risk or if inappropriate to do so for the following reasons (list not exhaustive): significant mental health concerns; technical concerns such as insecure or poor signal/connections; lack of privacy during the call; use of abusive, explicit or offensive language; risk of harm to self or others; apparent intoxication or use of alcohol or substances during the call; inappropriate use of services; etc.

The Initial Consultation and Counselling Assessment Process

As above, we also reserve the right to not proceed with an initial consultation or to arrange counselling sessions or other additional clinical support should there be any concerns regarding risk; suitability of the support in relation to the client’s needs; if receiving mental health support elsewhere during the time of assessment; and for any other clinically appropriate reason. The Sleep Support Project provides counselling for adults (aged 16 and above), resident of the United Kingdom.

The Initial Consultation is an informal yet confidential conversation between a potential client and counsellor, this may involve a clinical assessment to assess the suitability of counselling or support and to potentially take further details to support the clinical process. It is a space to contract the agreed terms between the counsellor and client; for any questions to be aired and information discussed. During this initial consultation, the counsellor is under no obligation to provide ongoing support should this be deemed unsuitable or outwith the BACP ethical framework, or for any other clinically appropriate reason. An additional consultation may be arranged at an alternative later date, if deemed appropriate to do so before commencing with counselling.

Should we agree to provide any counselling support, we will agree with yourself the duration and type of therapy, and you have the right to withdraw from any contract with ourselves without need for any notice or reason. We also reserve the right to signpost our service users to other appropriate support services if needed, and to provide counselling in line with the BACP ethical framework.

Payment information

We never store any payment information and all payments are processed through secure payment technologies.  We retain records of purchases but never payment details.


How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.  Visitor comments may be checked through an automated spam detection service.

Your contact information

How we protect your data

All data is anonymised and temporarily stored electronically encrypted and removed within 12 months.  Any retained data is treated as confidential and no data is shared with any third party.  

What data breach procedures we have in place

Data infringements are prevented through the use of continuously updated spyware/malware protection, encryption, and other software protections.

Data Profiling

Any data profiling will be anonymous and consist of general information such as geo-location or user demographics from google analytics information, for the purposes of understanding the target audience in order to improve service provision.


We adhere to European GDPR law at all times.


We reserve the right to change or update our terms of use at any time and without notice.